Privacy Policy

Effective Date: 15 July 2023

Thank you for visiting Aleaqmcure Healthcare LLP ("Aleaqmcure," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our online consulting services and product selling platforms. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect:

1.1 Personal Information: When you interact with our website or utilize our online consulting services or product selling platforms, we may collect personal information, including your name, contact details (such as email address, phone number, and mailing address), payment information, and health records. Health records may include medical history, treatment information, diagnostic reports, prescriptions, and other relevant health-related data.

1.2 Non-Personal Information: We may also collect non-personal information automatically when you visit our website or use our services. This may include IP addresses, browser type, operating system, device information, and website usage data, which helps us improve our services and enhance your experience.

1. How We Use Your Information:

2.1 Provision of Services: We use the personal information and health records you provide to deliver the services you request, including online consultations, product sales, and customer support. This may involve sharing your information with healthcare professionals, delivery partners, and payment processors to fulfill your orders and ensure a seamless experience.

2.2 Communication: We may use your contact information to communicate with you regarding your inquiries, appointments, order updates, promotional offers, and important service-related notifications. You can choose to opt-out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.. Additionally, we may use your health records to provide personalized healthcare recommendations, treatment plans, and follow-up care.

2.3 Improvement of Services: We collect non-personal information to analyze trends, administer our website, track user behavior, and gather demographic information to improve our services, personalize content, and enhance user experience. This information may be aggregated and anonymized for statistical purposes.

2.4 Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, legal proceedings, or governmental requests. We may also use your information to enforce our terms and conditions and protect the rights, property, or safety of Aleaqmcure, our users, or others and comply with our legal and regulatory obligations regarding the handling of health records.

1. Information Sharing:

3.1 Third-Party Service Providers:We may share your personal information and health records with trusted third-party service providers who assist us in delivering our services, such as healthcare professionals, payment processors, delivery partners, IT service providers, and marketing agencies. These service providers are contractually obligated to handle your information securely and confidentially, including adhering to applicable privacy and security laws.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and ensure that your information continues to be protected in accordance with this Privacy Policy.

3.3 Legal Requirements: We may disclose your personal information and health records if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

1. Data Security:

We implement appropriate security measures to protect your personal information and health records from unauthorized access, disclosure, alteration, or destruction. We adhere to industry best practices and regulatory requirements to safeguard your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

1. Your Choices and Rights:

5.1 Access and Update: You have the right to access, correct, update, or delete your personal information and health records in our records. You can review and modify your information by logging into your account or by contacting us directly. Please note that certain legal or regulatory requirements may limit your ability to delete certain health records.

5.2 Cookies and Tracking Technologies:We use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can control cookies through your browser settings or other opt-out mechanisms, but please note that disabling cookies may impact your user experience.

1. Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information or health records from children. If you believe that we have inadvertently collected personal information or health records from a child, please contact us immediately, and we will take appropriate steps to remove such information from our records.

1. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. The updated policy will be posted on our website, and the revised effective date will indicate the date of the latest changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

1. Arbitration Clause

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, including its interpretation, validity, breach, or termination, shall be resolved by arbitration in accordance with the laws of India. The arbitration proceedings shall be conducted in Ahmedabad, Gujarat, India, and shall be administered by a single arbitrator appointed by mutual agreement between the parties.

The arbitration shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any statutory modification or re-enactment thereof. The arbitrator's decision shall be final and binding on both parties.

The parties agree to waive any right to bring or participate in a class or collective action in connection with any dispute arising out of or related to this Privacy Policy. The parties also waive any right to a jury trial.

The prevailing party in any arbitration proceeding shall be entitled to recover its reasonable attorneys' fees, costs, and expenses incurred in connection with the arbitration.

This arbitration clause shall survive the termination or expiration of this Privacy Policy.

By using our website, engaging in our online consulting services, or making purchases through our product selling platforms, you acknowledge and agree to the arbitration clause outlined above.

If you have any questions or concerns regarding this arbitration clause or its implications, please contact us at [email protected].

1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].

By using our website, engaging in our online consulting services, or making purchases through our product selling platforms, you consent to the terms outlined in this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Thank you for trusting Aleaqmcure Healthcare LLP with your personal information.